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For privacy and data requests: privacy@timapp.us
Frequently Asked Questions
What is TIM?
TIM connects salons and barbershops with clients for last-minute appointments. When a salon has a cancellation, it can post that free time as a flash appointment at a reduced price. Clients who follow that salon are notified and can book it.
How do I find flash appointments?
Follow the salons you like. You will be notified when one of them posts a new flash appointment. You can find salons in the Explore tab, or by scanning a salon's QR code in the shop.
What is the 1€ reservation fee?
Booking a flash appointment costs a 1€ reservation fee. This holds the appointment for you. The amount is only charged once the salon confirms your booking — if the salon declines, the hold is released and you are not charged.
The reservation fee is not payment for the service itself. You pay the salon directly, at the salon, as normal.
The salon declined my booking. Was I charged?
No. The reservation fee is only captured when a salon confirms. If your booking is declined or expires, the hold is released. Depending on your bank, it can take a few days for the pending amount to disappear from your statement.
I need to cancel my appointment.
Contact the salon directly to let them know. Please give as much notice as you can — these are last-minute slots and another client may be able to take it.
I am a salon. How do I post a flash appointment?
From your dashboard, create a new flash slot: choose the date, time, duration, and the discount you want to offer. You can optionally assign a specific team member. Everyone following your salon is notified straight away.
How do clients start following my salon?
Your salon has its own QR code in the app. Display it in your shop — clients scan it to follow you and start receiving your flash appointments. Clients can also find you in the Explore tab.
How do I delete my account?
Open your profile in the app and choose Delete Account. This permanently removes your account and your profile data. If you cannot access the app, email privacy@timapp.us and we will handle the request for you.
Which languages does TIM support?
English, French, German, Spanish, and Italian. The app follows your device language.
I am not receiving notifications.
Check that notifications are enabled for TIM in your device settings, and that you are following at least one salon. Flash appointments are only sent to followers.
Reporting a Problem
If you see a salon profile or content that seems inappropriate, use the Report option on the salon's page in the app, or email support@timapp.us. We review every report.